Penny hanging a shower curtain after it’s been cleaned. Exceedingly diligent about the way the inn’s rooms look and feel, she says even the slightest trace of dirt on something like a shower curtain can determine whether a guest will return or not.
In leaving his corporate job to run an inn with his wife, Dan braced himself for the vulnerabilities that come with starting and running your own business. “When you have to worry about someone pulling in your driveway, that someone has to want to come here, then whoa, it’s a whole new thing,” Dan says. “That can be scary.”
In researching the B&B business, the Cotes discovered countless stories of inns that had closed because the owners just couldn’t afford to keep their business afloat. “The owners burn out mentally, and they’re out of cash, there’s no way they can make it go for another year or two,” says Dan. “They can’t get their money out of it. They can’t buy the food on the table for the next guest. There’s a lot of reasons why B&Bs take cash upfront when a guest makes a reservation.”
Penny with her cats and her dinner (homemade apple pie) at the end of the day in the back apartment she and Dan have called home for the last four years.
Senior editor of Yankee Magazine:
Ian, a native New Englander who has worked and freelanced for Yankee for the past decade, writes feature stories, home pieces, and helps manage the magazine's up-front section, First Light. His stories have ranged from exploring the community impact from a church poisoning in a small town in northern Maine to dissecting the difficulties facing Nantucket around its problems with erosion. In addition to his connection to Yankee, Ian worked as a senior editor of Cincinnati Magazine for several years.
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